Store Policies

Our 30-Day Satisfaction Guarantee We want you to be happy with your purchase at delovelyscrapbooks.com. You may return most un-used product still in its original packaging within 30 days of purchase for a customer credit. Single sheets of non-packaged paper/cardstock, idea books, special orders and magazines are not returnable. We do not exchange items because additional shipping costs are required. To return an item: •Please contact us first for a Return Code •Ship the item to us freight prepaid; shipping costs are not refundable •Include a copy of the original invoice •Please call us if you receive a damaged product due to shipping (do not ship it back to us); save the damaged box. If a return is received without prior approval a 20% restocking fee will be charged. No credit will be issued for non-returnable products. Once we receive your returned product, we will issue you a store credit. If you placed your order using a credit card and would like the return amount refunded to your card, please provide the credit card number and expiration date as we do not keep this information on file. If you paid for your order via PayPal® and would like a refund to your PayPal® account, please let us know. Returns are usually processed within 14 business days. All returned items must be received by Delovely Scrapbooks in the same condition as when the items left our warehouse. Our address: Delovely Scrapbooks, 4468 Revere Drive, Virginia Beach, VA 23456. Our phone #: 757-228-5602.

Go Back